Troubleshooting


1. How do I reset the admin password in the affiliate management program solution?

Follow these instructions to reset your administrative password:

  • Download the reset_password.php.  This file is located in the affiliate folder.
  • Open that file in an editor and enter in your database.
  • You will see variables, db, db_user, db_password and db_host.  For example:
    $db='DATABASE_NAME';
    $db_user='DATABASE_USER';
    $db_password='DATABASE_PASSWORD';
    $db_host='DATABASE_HOST'

  • Save the file and upload the file back to your web server. Make sure the file is put back in the folder named affiliate.
  • Go to the web page in a browser.  For example go to:
  • http://www.YourDomain.com/affiliate/reset_password.php
    Once you pull up this page it will reset the password to admin/admin
    Then you should login with admin/admin and change the password.

  • Remove your database information from the reset_password.php page.

2. I am having trouble uploading large files, what can I do?

Uploading Large Files:

If you are looking to upload large files to the mailer to import contacts then you need to do the following:

  • You need to change the setting in PHP called:
  • upload_max_filesize
    and
    post_max_size

    These values should be set to 16M

    You can do this through the php.ini file or you can add this line to your apache under the virtual host and re-start apache:

    php_admin_value upload_max_filesize 16M

    php_admin_value post_max_size 16M

  • For MySql you have to have the variable:
  • max_allowed_packet to be equal to 16

    This can be accomplished by:
    modifying to /etc/my.cnf

    and setting the:
    set-variable = max_allowed_packet=16M

    under: [mysqld]

    Also keep in mind that my.cnf can reside in different dirs

    depending on the installation. Usually it is /etc/my.cnf,

    /var/lib/mysql/my.cnf, /usr/local/var/my.cnf.

3. Apache Upload Troubleshooting

If you are still having trouble once you set the parameters above, then you should check the following apache limits

LimitRequestBody

LimitRequestFields

LimitRequestFieldSize

LimitRequestLine

You should check especially the first one in the

httpd.conf. It is possible the POST data is larger than the

value in the LimitRequestBody

4. How can I re-brand the product?

To re-brand the product you should view the Omnistar Affiliate Branding Guide.

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