Troubleshooting

1. How do I reset the admin password in the affiliate management program solution?

Follow these instructions to reset your administrative password:

• Download the file called, 'reset_password.php' which is located in the affiliate folder.


• Open that file in an editor and enter your database information into the corresponding variables. For example:

$db='DATABASE_NAME';
$db_user='DATABASE_USER';
$db_password='DATABASE_PASSWORD';
$db_host='DATABASE_HOST'



• Save the file and upload the file back to your web server. Make sure the file is put back in the folder named affiliate.


• Go to the web page in a browser. For example go to: http://www.YourDomain.com/affiliate/reset_password.php.
  Once you pull up this page it will reset the password to admin/admin. Then you should login with admin/admin and change the password.


• Remove your database information from the reset_password.php page.

2. I am having trouble uploading large files, what can I do?

Uploading Large Files:

• Set the value of the following PHP settings to 16M:
  upload_max_filesize
  post_max_size
  You can do this through the php.ini file or you can add the following lines to your Apache under the virtual host and restart Apache:
  php_admin_value upload_max_filesize 16M
  php_admin_value post_max_size 16M


• Set the value of the following MySQL variable to 16M:
  max_allowed_packet
  This can be accomplished by: modifying '/etc/my.cnf' under [mysqld] and setting:
  max_allowed_packet=16M
  Keep in mind that 'my.cnf' can reside in different directories depending on the installation. Usually it is '/etc/my.cnf',
  '/var/lib/mysql/my.cnf' or '/usr/local/var/my.cnf'.

3. Apache Upload Troubleshooting

If you are still having trouble once you set the parameters above, then you should check the following Apache limits:

• LimitRequestBody


• LimitRequestFields


• LimitRequestFieldSize


• LimitRequestLine

You should especially check the first one in 'httpd.conf'. It is possible the POST data is larger than the value in the LimitRequestBody

4. How can I re-brand the product?

To re-brand the product you should view the Omnistar Affiliate Branding Guide.