Live chat software has the ability to increase your rate of conversions when you use it right. But if you aren’t convinced yet, you could check out these statistics:
- As much as 29% of consumers share their positive experience with a live chat to their friends
- As much as 38% of consumers are more likely to purchase from a shop that has a live chat support.
- As much as 51% of consumers are likely to buy from a company that offers live chat support.
Live chat has an effect on the user experience but remember that it could either be positive or negative. It has to be intuitive for operators to use and at the same time responsive to the visitors and customers who need more information. Now, if you have started researching about getting a live chat software, you would have realized by now that it could be hard to know which one is the right one for your business. There are a lot of available live chat software and they all have differences that would fit different businesses. There isn’t really a best one because it would really depend on what the business need. So, in this post, we have 10 of the most popular live chat solutions to help you decide on the best one to fit your business.
These live chat solutions in our list were tested in the same way you would if you had the time to test them one by one. We installed them, got the perspective as the site owner and engaged it with companies to look for clarity in the tools features. Our team checked the responsiveness of the software, the ease of use, and all the other features. Now here we represent to you 10 best live chat software:
1. Olark

Olark is the first on our list, it’s one of the most popular one on the industry because it isn’t just limited to chat conversations to engage customers but it also has integrations and features that allow users to manage relationships with customers effectively with ease. This means, agents under support would be able to resolve concerns and queries quicker as it could also view customer activity and vital insights. The system also generates reports that could be used to monitor reports and make information backed business decisions. This software allows you to modify the chat box because of its customizability.
2. FreshChat

Users of this software would be able to use it from wherever they are because they could enable receiving of SMS alerts. But that’s not yet the best thing about this software, the best thing about this is that their data security has more than 15 years of experience in creating cloud based services. This platform wins in automation and surveys.
4. Intercom



HitSteps is a live chat solution and site visitor manager. This software allows organizations to monitor their site visitors and track their activities live. It also comes with a record page that shows when and how long a visitor visited the page. Their live chat software has been known to be helpful in boosting customer engagement through the interactive and speedy conversations.
This software also comes with a page analysis function that allows the users to identify the website attributes that would appeal to the customers by showing which parts of the site is clicked on the most. This elements and buttons has been proven to be the one to attract visitors. The features and functionalities give the users and edge when we talk about conversions.
8. REVE Chat
REVE Chat improves the experience of your website and support agents could address concerns easily. Visitors who have concerns which are specific are catered by concerned departments so the qualified agents could handle the concern. This software allows multiple visitor engagement to increase the efficiency of your support. Customers have the ability to provide feedback that could help in growing your business.
9. Pure Chat
PureChat is a visitor tracking software and live chat which is designed to help enterprises increase their leads and sales this solution let you know your site visitors and engage with them right away. This software can handle multiple customers all at the same time so you can save time and make every minute count. This could be used from iOS and Android meaning your customers would be able to answer queries even if they’re on the go.
It also provides website activity, page visited, and location. You can also monitor conversations from the platform and have a transcript available. You can set agent preferences to make the reports according to it. Reports include total number of chats, the average response time, the duration of the chat. The chat box could also be customized to suit your website. Chat boxes could also be converted into email type when the support team is offline. You can also add users into the system and assign privileges and tasks.
10. nanoRep
nanoRep supports multi-language and allows users to handle conversation in up to 34 languages so you won’t need agents who are multi-language. This software also captures inquiries while recording the answers of the agent. This information is automatically used for future reference.
Salesmate Live Chat is a part of a larger suite of features. Salesmate is a CRM that solves your sales, marketing, and service-related pain points. With the Salesmate Live Chat (better known as Messenger), you can capture more leads and provide real-time support to your prospects. You can directly bring the lead data to your CRM, build accurate profiles, and convert them to customers. You can view the timeline of a prospect, so you can ask the right question in every iteration. Salesmate Messenger is customizable so it can really suit your brand image and colors. Moreover, you can get all the conversation information from the backend, so you can assign leads to the most relevant teammates.
Conclusion
So, which live chat program is right for your business? Now this depends on what your business need. So, we have here a list of the best live chat software out in the industry. Remember that before you finally decide on which one is the right one for you, try the free trial first and have some hands on experience to know for sure.
This is definitely a good list. I have tried them all and they all have their unique specialties.
Good read. I haven’t tried purechat but I have heard a lot of good things about them.
Live chat definitely plays an important role. Thanks to your article I know more about it now.
They really play an important role in increasing your conversions. Nice article, very light to read but will teach you a lot.
Exactly what I was looking for. Thanks for this.