Sales FAQ

1. Can I re-brand this product as my own?

Yes, you can re-brand our product with your logo and you can customize the “Powered By” text. You can re-brand and sell the product as your own. We have thousands of developers making lots of money reselling our product and charging their clients monthly.

2. Are there any long term contracts?

No, we have a pay as you go program for our hosted customers and we have a 90 day money back guarantee. If you get our installation version, you are still protected by our 90 day money back guarantee.

3. Do you have un-branded Users Guides?

Yes, we have un-branded user guides that you can give to your clients.

4. What is cookies are turned off, will your product still work?

Yes. Our product is very redundant. We use three methods for tracking which affiliate user has sent you the sale. The first method is flash cookies. If a user tries to delete their cookies from their browser, our software will still track the affiliate users, because the user will not delete the flash cookie. The next thing that we use to track users is regular cookies, if flash cookies fails. If regular cookie fails the software tries to track the affiliate user using the IP address. As you can see, we have spent a lot of time making sure our software will track your affiliate users.

5. Can I translate Omnistar Affiliate?

Yes, you can easily translate Omnistar Affiliate Software to any language by modifying one file.

6. Will users have to download a special plug-in for the software to work?

No, users do not have to download a special plugin everything has been built into the software.

7. Do I need a dedicated server to run your affiliate software?

No you do not need a dedicated server to run our affiliate software. You can install the software on a shared hosting account. If you do not have a server, you can always get our hosted solution.

8. What are the requirements for me to run the software?

You can run the software on any web server that has PHP and MySQL. If you do not have a web server, you can get our hosted solution.

9. Do you offer free professional installation?

Yes, we offer same day free professional installation. Once you buy our install version, you can download and install the software immediately and if you want our team to install the software, you can fill our installation form from your download area.

10. Is there a trial?

We do not offer a trial because we offer a 90 day money back guarantee with our hosted and installed versions of the software.

11. Do you have a reseller program?

Yes, we have thousands of webmasters reselling our products, you can email sales@osiaffiliate.com for more information.

12. What type of support do you offer?

We offer support via our ticket system. We guarantee you will get a response within 24 hours. After you submit a ticket, if you still require help, you can setup a phone appointment.

13. Can I add features to Omnistar Affiliate Software?

Yes, our code is open source. You can add features and integrate with third party applications. We even have an API to help you to integrate with third party software.

14. How easy is it to customize Omnistar Affiliate Software?

If is very easy. Our software totally integrate with your web site. You can either customize our template interface or you can cut and paste code into your site to integrate all elements of our software. It is very easy to integrate, you do not have to have technical experience, because all you are doing is cutting and pasting.

15. Can I have multiple affiliate programs from one installation?

Yes, our software will allow you to add unlimited affiliate programs. Once you add the affiliate program, then you can create a form for that affiliate program for your web site and when you create the form for your web site, you decide, which affiliate programs will go along with the form.

16. Can my affiliate create SEO friendly links?

Yes, your affiliate users can create SEO friendly links. You can have links in the format:

www.domain.com/affiliate/redir.php
OR
www.yourdomain.com/directory
OR
www.yourdomain.com?oid=2
OR
www.yourdomain.com#oid=2
(If you use hash symbol instead of the question mark, you will receive link juice for all your affiliate links)
OR
even create sub directories for your affiliate like:
directory.yourdomain.com
OR
Even replicate your web site so your affiliate users will have a web site that looks like yours
OR
Just use promotion codes on your order forms.

You are in control of your link format. We provide your with all these methods to manage your affiliate program and grow.